About us

About us

We are Otorhinocenter

An idea of the Dr. Jorge Melo Moyano Who together with his wife Marivee Orio, created this new concept of service in order to provide the community in general a place that represented and reflected ethics, professionalism, but above all, the human quality that characterizes them and have always transmitted over 20 years of Experience.

Mission

We are an IPS specialized in otolaryngology, Otoneurocirugia, Facial plastic surgery and speech services. We strive to improve the quality of life of our patients and their families, with the highest sense of responsibility, professional ethics and humanization, we have an ideal human talent and sensitive to their needs guaranteeing the diagnostic accuracy in The different pathologies with state-of-the-art equipment.

We are committed to the safety and satisfaction of all our users and collaborators, ensuring the fulfillment of their rights and duties, continuous improvement, social and environmental responsibility.

Vision

In the year 2020 we will be an accredited institution of medium complexity, with recognition and national and international trajectory in the provision of integral services in the specialties of otolaryngology, Otoneurocirugia, speech, surgery Facial Plastic promoting research and modernization of techniques and treatments.

Quality politics

Our scientific team and collaborators are committed to the idea and practice of a service that exceeds the expectations of our clients with the conviction to provide them:

Specialized care

In the areas of otolaryngology, anesthesiology, speech and plastic surgery.

Reliable Diagnostics and treatments

Supported by state-of-the-art technology, promoting research and complying with the guidelines defined for patient safety.

Confidence

In a humanized integral service, focused on the fulfillment of the highest standards of quality, continuous improvement and the current legal norms.

Timely responses

To requests, complaints and suggestions.
All the above framed in maintaining and continually improving the quality management system, with the commitment and growth of the collaborators contributing to the profitability of the organization.

Política of Patient safety

OTORHINOCENTER It tends to consolidate a safe environment, implementing efficient security barriers, thus promoting the culture of care, ensuring the physical integrity of its collaborators, patients and families, with facilities Comfortable and state-of-the-art technology for service delivery; Developing actions of identification, prevention and management of adverse events related to the care process, ensuring compliance with the duties and rights of our users, the legal and environmental requirements established.
Otorhinocenter management and collaborators undertake to provide humane treatment to users, community and co-workers, guaranteeing their privacy, respecting all beliefs; Therefore we exclude any form of abuse, discrimination, aggression and indifference, developing a set of actions applying the principles of humanized service, insurance, equity and institutional values of respect, integrity, solidarity and Teamwork, allowing a gratifying coexistence with the participation of the community.

Policy of Humanization of services

Our Values

Tolerance
We value others for what they are and we accept with respect the different, the different and what is not equal to us.
Ethics
Our behaviors, relationships and medical acts are based on ethical and moral principles that allow us to direct our conduct in the organization.
Empathy
We listen and become sensitized to the client’s requests and we are available to understand and solve their needs with warmth and kindness.
Excellence and scientific quality
Diligent, enterprising and trained to provide services to our clients, with responsibility and efficacy; Supported with state-of-the-art technology and constant updating and research.
Honesty
We act with due transparency, aimed at achieving missionary purposes.
Confidence
We generate a sense of security in front of customers, to act and establish relationships.
Equity
Dignified, fair and equal treatment to our customers
Loyalty
We keep confidentiality with respect to the information of the entity and in case of conflict of interests we abstain from the opinion of the matters. We watch over the good name of the institution, in and out of it.
Responsibility
We assume the consequences of all our actions, striving to provide the greatest benefits to our customers by minimizing the risk they may be exposed to.
Social responsibility
The programmes and actions we undertake are aimed at improving the living conditions of the most unprotected sectors of society.
Environmental responsibility
The care of the environment allows us to guarantee the quality of life of future generations, assuming responsible practices within the environmental sustainability approach.
Solidarity
We are always governed by cooperation and  willingness to help others when they need it.
Teamwork
We are responsible for continually serving and improving attention to our customers.

Become part of Otorhinocenter

We are interested in providing our patients with the best care, with the best trained medical and administrative team. If you want to be part of Otocen, send us your resume.

MedicalNursingAccountant/AdminAnother

Links of Interest

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OTORHINOCENTER

servicioalcliente@otorhinocenter.com
+575 385 42 20
Cra. 50 #82-185

Barranquilla,
Atlántico

Colombia

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